How to Buy a Used Car - Pt. 3: Due Diligence (The Inspection)
[Ed: Part one of Steve Lang’s updated used car buying guide is here, part two is here.]
You can rigorously apply the tests described by previous installments of this series without encountering a single setback. However when it comes to buying a used car it pays to assume one simple salient fact: you don’t know the complete truth. At least not yet.
When it comes to pursuing the deeper truths about a used car an experienced mechanic will inevitably become your greatest ally and advocate. For most consumers finding a knowledgeable mechanic will be the most important step in the used car buying process.
Before we talk about that, I want to be perfectly clear on this point. A used car is guilty until proven innocent. Do not buy one without taking the car for a professional inspection. If the seller doesn’t agree to let you do so you’re done. Period. No exceptions. Ever.
Now mechanics tend to divide into three categories: the shade-tree, the Nazi and the diligent professional.
Shade-tree mechanics are hobbyists on limited budgets. Due to the lack of equipment (or experience), they may not be familiar with the unique wear issues and maintenance needs for your vehicle. The shade-tree mechanic will look at the car’s basics, take it for a short test drive and call it good (or “not bad”).
The Nazi will attempt to perform every mechanical test known to wrenchkind. Submit the car to a standard of inspection that is rooted in la-la land. Then make you financially fearful of buying anything other than (cough! cough!) one of their vehicles.
Obviously the Nazi is a non-starter. Often times these party members will work for dealerships (but not always), and are therefore pre-occupied with meeting their service department’s monthly quota of service hours and revenue.
Unless your next car has a prancing horse or bull at the front of it, you’re usually far better off with a diligent mechanic. The diligent mechanic will work through a standard check list and then take the car for a test drive in a variety of operating conditions.
Diligent mechanics are experienced independent professionals with established roots in your community. To find one I strongly recommend visiting the Mechan-X files at Cartalk.com.
I also can’t over-emphasize the importance of personal recommendations; especially from people who own the same model of car you’re considering buying. Many small to medium-sized repair shops will post testimonials on their “ego wall.” Read them carefully.
Before the inspection takes place, collate the list of the concerns you created during the test drive. When you deliver the car for inspection, go over them with the mechanic one-by-one. Make sure you both have a clear understanding of all your potential concerns. This will provide a base line for the inspection to follow.
Some mechanics inspect used cars for a set fee. Others charge an hourly rate. In both cases, the post-list discussion should conclude with a confirmation of the probable inspection cost. Leave some leeway; you don’t want the mechanic to stop their investigations for the sake of a few bucks. (Leave your contact number for this possibility.)
The best way to build a healthy relationship with any mechanic is to simply try not to be one of “those” customers. Just let them get on with their job. Don’t stare at the mechanic while they’re doing the inspection. In fact it’s best to leave the premises entirely. And don’t phone your mechanic two hours later and ask for a status report; wait for their call.
Once the inspection is completed, sit down for a one-on-one debrief with the mechanic who made the inspection (even if you have to come back on another day). I always prefer to speak with the actual mechanic or at least have them in attendance with the “service advisor.”
Let the mechanic speak without interruption. Some diligent mechanics will go on for quite some time; some will simply say “here’s my report.” Either way review the information and let him explain every issue and potential issue to you. After they’re finished, don’t be afraid to say “I don’t have a clue what you’re talking about” or “Is this a sign of normal wear or abuse?”
Make your own list of trouble spots from this conversation. Note down the potential cost to repair and whether or not the issue is urgent or eventual.
Once you’re finished the play-by-play, ask a few general questions. I always ask “Did the owner do a good job maintaining this vehicle?” and “Did the owner use good parts or cheap parts?” Either of these inquiries usually invites a deeper insight with the mechanic.
If the used car has survived the inspection process without revealing any critical issues to your diligent mechanic, it’s time for the final negotiation with the owner.
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- Varezhka I have still yet to see a Malibu on the road that didn't have a rental sticker. So yeah, GM probably lost money on every one they sold but kept it to boost their CAFE numbers.I'm personally happy that I no longer have to dread being "upgraded" to a Maxima or a Malibu anymore. And thankfully Altima is also on its way out.
- Tassos Under incompetent, affirmative action hire Mary Barra, GM has been shooting itself in the foot on a daily basis.Whether the Malibu cancellation has been one of these shootings is NOT obvious at all.GM should be run as a PROFITABLE BUSINESS and NOT as an outfit that satisfies everybody and his mother in law's pet preferences.IF the Malibu was UNPROFITABLE, it SHOULD be canceled.More generally, if its SEGMENT is Unprofitable, and HALF the makers cancel their midsize sedans, not only will it lead to the SURVIVAL OF THE FITTEST ones, but the survivors will obviously be more profitable if the LOSERS were kept being produced and the SMALL PIE of midsize sedans would yield slim pickings for every participant.SO NO, I APPROVE of the demise of the unprofitable Malibu, and hope Nissan does the same to the Altima, Hyundai with the SOnata, Mazda with the Mazda 6, and as many others as it takes to make the REMAINING players, like the Excellent, sporty Accord and the Bulletproof Reliable, cheap to maintain CAMRY, more profitable and affordable.
- GregLocock Car companies can only really sell cars that people who are new car buyers will pay a profitable price for. As it turns out fewer and fewer new car buyers want sedans. Large sedans can be nice to drive, certainly, but the number of new car buyers (the only ones that matter in this discussion) are prepared to sacrifice steering and handling for more obvious things like passenger and cargo space, or even some attempt at off roading. We know US new car buyers don't really care about handling because they fell for FWD in large cars.
- Slavuta Why is everybody sweating? Like sedans? - go buy one. Better - 2. Let CRV/RAV rust on the dealer lot. I have 3 sedans on the driveway. My neighbor - 2. Neighbors on each of our other side - 8 SUVs.
- Theflyersfan With sedans, especially, I wonder how many of those sales are to rental fleets. With the exception of the Civic and Accord, there are still rows of sedans mixed in with the RAV4s at every airport rental lot. I doubt the breakdown in sales is publicly published, so who knows... GM isn't out of the sedan business - Cadillac exists and I can't believe I'm typing this but they are actually decent - and I think they are making a huge mistake, especially if there's an extended oil price hike (cough...Iran...cough) and people want smaller and hybrids. But if one is only tied to the quarterly shareholder reports and not trends and the big picture, bad decisions like this get made.
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can't believe the anti-domestic, pro-asian ranting on this subject. Has anyone been to a Toyota/Honda store lately? What do you think those 20 overall-clad fellows in the back do all day? And they deal mainly with nearly new vehicles.
This advice is great if you are buying a car locally. If you are buying a car at auction then you don't have such an option and you're taking a larger risk. My take is that Mr. Lang would simply not recommend people to buy from auctions, though he does it himself and I'm sure doesn't have the option of doing such a thorough check on everything he buys. The reality is, this is how tens of thousands of car transactions are completed, on eBay or at local auctions. I like the $2000 rule (add $2000 to what you pay for potential unseen expenses), however, as we know a major repair can cost more.